1. RETAILER IDENTIFICATION
LES CULOTTÉES SAS Joint Stock Company capitalized at € 113 497, with head office at 14-16 Boulevard Poissonnière 75009 Paris – France, registered with the RCS of Paris under number 793 262 866 00015.
2. APPLICATION OF THE TERMS AND CONDITIONS
An order placed by the Customer implies they accept all the present terms and conditions.
3. VALIDITY OF OUR OFFERS
Our offers are intended solely for consumers with a delivery address within European Union, Switzerland, United States of America and Canada. The items displayed on the site are available until depletion of stocks. In the event of debit or payment of an order for an item which is unavailable, LES CULOTTÉES SAS shall offer the Customer a credit note or refund within 15 days.LES CULOTTÉES SAS shall send an e-mail to any Customer who has placed an order for an item which is unavailable.
4. PRESENTATION OF PRODUCTS
All products for sale are described and presented as accurately as possible. However, LES CULOTTÉES SAS cannot be held responsible for any errors or omissions which may occur in this presentation. The pictures supporting the product information are non-contractual.
5. PRICE OF THE PRODUCTS
Prices are in EUROS (€) inclusive of VAT. The VAT amount is indicated when the Customer selects a product. We reserve ourselves the right to change prices if there is a change in the rate of VAT , these changes may be passed on in the price of the items without previously informing the customer. LES CULOTTÉES SAS will not be held responsible for refunding the VAT on purchases made by customers in the Channel Islands. LES CULOTTÉES SAS reserves itself the right to change its prices at any time but products are invoiced at the price applicable when the order is registered.
6. ORDER AND SECURE PAYMENT
6.1 : Payment
The customer validates their order as noted above. This validation means you accept the present Terms and Conditions. The customer interested by an article visible on the site LES CULOTTÉES SAS follows this process to place his order. After having clicked on the icon « Confirm» and after having checked the characteristics of their order (color, amount, size, price, etc…), the customer validates the choice of one or more selected products by a click. If the customer benefits from a special offer, he/she should enter the code that was previously attributed to him/her in the space provided. For his first order, the customer has a form to be filled in containing the following information : title, first name, surname, complete delivery address, email, date of birth, and phone number. The customer creates his/ her password at this time. After having validated their payment method, the customer validates definitively and irreversibly his/her order with the following consequences.
6.2 : Payment default
LES CULOTTÉES SAS reserves itself the right to refuse to carry out a delivery or to honor an order placed by a consumer that has not totally or partially paid a preceding order or with whom a payment dispute is being handled.
6.3 : Payment Verifications.
LES CULOTTÉES SAS controls all the orders that have been validated on the site. These controls aim to protect LES CULOTTÉES SAS from abusive practices operated by a fraudster. Our services might ask you to provide additional information to unblock your order : proof of housing or of a debit card in your name, or proof of housing in the name of the person indicated for the delivery address, etc... These requests will be made by email :For an order for which the delivery address is different from the billing address - For new customers or any customer who has never previously had their account verified - For orders placed outside of the EUROPEAN UNION - For orders placed with internationally issued bank cards - For a 150€ order and more.
7. PAYMENT SECURITY
In order to ensure secure payments, LES CULOTTÉES SAS uses the secure payment service provided by Ogone. This service utilizes the SSL security standard. Confidential data (16-digit bank card number as well as expiry date, Security code) are encrypted and sent directly to the bank server without passing through the physical LES CULOTTÉES SAS server. When the order is validated: The payment request is routed in real-time to the secure remote payment manager. This action asks for an authorization request from the bank card network. The remote payment manager issues an electronic certificate which is proof of the amount and the date of the transaction in compliance with stipulations of articles 1316 and following of the French civil code.
8. SIGN UP /SIGN IN
All customers who have already made a purchase at LES CULOTTÉES SAS can choose a password which, for subsequent orders, means that they are not required to complete the required forms again. The Customer who has already subscribed is recognized on the site as being a customer at LES CULOTTÉES SAS. The LES CULOTTÉES SAS customer's password is strictly confidential and personal. It must never be divulged to a third party. In the event the LES CULOTTÉES SAS customer has lost or has forgotten his/her password, he/she should contact LES CULOTTÉES SAS customer service at this address email@example.com and a new password will be issued within 48 hours to replace the previous one. In order to facilitate the identification of the Customer by provision of both the e-mail address and password, the Customer expressly authorizes LES CULOTTÉES SAS to place a "Cookie" on the customer's computer with the sole purpose of facilitating the above-mentioned identification.
9. MONEY-BACK GUARANTEE
All items purchased at LES CULOTTÉES SAS may be exchanged, free of charge, for another size or a refund. The cooling off period, during which the customer can exchange the product or utilize their right of withdrawal, is 30 days from the date the item(s) are received. Items have to be sending back at your own cost at:
Ma P'tite Culotte / Les Culottées SAS - 14/16 boulevard Poissonnière 75009 PARIS, France.
10. PROCESSING CONSIGNMENTS NOT DELIVERED BY OUR TRANSPORT PARTNER
Consignments returned by the transporter with the following remark: Undeliverable. Once we have received and accepted your consignment, LES CULOTTÉES SAS will contact the customer in order to send the order if the product is still available or to offer a refund if the customer prefers so. LES CULOTTÉES SAS reserves itself the right to offer a refund for the order and not to re-ship it in the event several Undeliverables have been identified.
11. ORDERS NOT DELIVERED BY OUR CARRIER
If the order is returned by our carrier because the adress is incorrect, LES CULOTTÉES SAS will call you and send you the order back at a correct adress or will propose you a refund.
For all stages, from access to the site, browsing, filling in forms, placing an order, delivering items or any other service, LES CULOTTÉES SAS only has an obligation for due care. Therefore, LES CULOTTÉES SAS cannot be held responsible for any inconvenience or damages arising from the use of the Internet and completely outside the diligence and precautions taken by LES CULOTTÉES SAS. In particular, LES CULOTTÉES SAS cannot be held responsible for any disruption in provision of the service, or any external intrusion or presence of a computer virus. Similarly, any event which qualifies as force majeure in the legal sense by the French Court of Appeals fully exonerates LES CULOTTÉES SAS from all responsibility. Customers benefit from guarantees offered by the brands listed on the site.
13. INTELLECTUAL PROPERTY
All elements on the LES CULOTTÉES SAS site, visual or audio, including the underlying technology, are protected by copyright, brand and patent law. They remain the exclusive property of LES CULOTTÉES SAS using in particular framing, deep-linking, in-line linking or any other deep linking technology is strictly prohibited. In all events, any link, even authorized, must be removed when requested by LES CULOTTÉES SAS.
14. PERSONAL DATA
LES CULOTTÉES SAS, in the interest of the service, reserves the right to collect personal data about site users, in particular using "Cookies" as stipulated in article 8. In all cases, and in compliance with French law n°78-17 of January 6 1978, any user or customer of the site may, at any time, contest with the commercial use of his/her data and also has rights to access, rectify and delete their personal data. All requests relative to this article must be sent by e-mail to this address firstname.lastname@example.org